01. Order Processing & Dispatch

We understand that you're excited to receive your Ofably order. We aim to dispatch orders as quickly as possible.

Orders are normally processed and dispatched on the same working day when placed within our applicable processing cut-off time.

In some cases, an order may require up to 48 - 72 working hours to be dispatched due to order volume, product availability, payment verification, operational requirements or other circumstances.

Orders are generally dispatched only after successful order confirmation and, where applicable, payment verification.

02. Shipping Charges

We offer free shipping on most products available on our Website.

For products or orders below the applicable free-shipping threshold, shipping charges may apply. The applicable shipping charge will be displayed on the relevant product page, cart or checkout page before you complete your purchase.

Shipping charges, where applicable, are calculated based on the order, destination and applicable shipping rules displayed at checkout.

The product prices displayed on the Website are inclusive of applicable taxes unless otherwise stated.

03. COD & Partial COD

Cash on Delivery (COD) may be available for eligible orders and serviceable locations, subject to the options displayed at checkout.

Applicable COD charges, if any, will be displayed during the checkout process before the order is placed.

Depending on the order, product, location or other applicable conditions, Ofably may offer a Partial COD payment option where a specified amount is collected from the customer at the time of order placement and the remaining amount is payable as per the payment instructions provided for the order.

Customers are encouraged to choose prepaid payment methods where available, as prepaid orders may provide access to applicable offers or benefits displayed at checkout.

For complete information regarding RTO, refunds, non-refundable charges and applicable deductions, please refer to our Exchange & Return Policy .

04. Delivery Timelines

We work with shipping and logistics partners to deliver your order as quickly as reasonably possible.

Once your order has been dispatched from our warehouse, standard delivery generally takes approximately:

Delivery timelines are estimates and may vary depending on the destination, courier serviceability, weather conditions, public holidays, transportation disruptions, operational issues, unforeseen events or other circumstances beyond our reasonable control.

Delivery timelines should therefore not be interpreted as an unconditional guarantee of delivery on a specific date.

05. Order Tracking

Once your order has been dispatched, tracking information may be shared through available communication channels such as email, SMS, WhatsApp or other applicable methods.

Tracking information may take some time to become active after the shipment is handed over to the courier partner.

You may use the tracking information provided to check the status of your shipment.

06. Delivery Attempts

Our delivery partners generally make up to three delivery attempts at the address provided by the customer, subject to courier procedures and local serviceability.

Customers are responsible for providing an accurate and complete delivery address and for being reasonably available to receive the shipment.

If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to accept the shipment, failure to respond to delivery attempts or other circumstances attributable to the customer, the shipment may be returned to Ofably as RTO (Return to Origin).

07. Delivery Address & Order Changes

Please carefully check your name, mobile number, house/building details, street, city, state and pincode before placing an order.

Once an order has been dispatched, changing the delivery address may not be possible.

If you need to change your address after placing an order, please contact us as soon as possible at support@ofably.com with your Order ID.

We will try to accommodate address-change requests where operationally possible, but we cannot guarantee that an address change will be possible after order processing or dispatch.

08. Delivery Delays

While we make reasonable efforts to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control.

Such circumstances may include severe weather, natural disasters, transportation disruptions, strikes, public holidays, government restrictions, courier network disruptions, technical failures, unusually high order volumes or other unforeseen events.

If we become aware of a significant delivery delay, we may provide an updated estimated delivery timeline through the available communication channels.

09. Damaged or Incorrect Deliveries

If you receive a product that appears damaged, defective, incomplete or different from the product ordered, please contact us at support@ofably.com within 48 hours of delivery.

Please do not use, wash or alter the product if you believe it has been delivered damaged, defective or incorrectly.

Claims will be reviewed and resolved in accordance with our Exchange & Return Policy .

10. RTO — Return to Origin

An order may be classified as RTO when it is returned to our warehouse after unsuccessful delivery attempts, customer refusal, customer unavailability, incorrect or incomplete address details, failure to accept the shipment or other delivery-related circumstances.

Once an order is returned to Ofably as RTO, the applicable refund or store-credit treatment will be determined in accordance with our Exchange & Return Policy .

Customers are requested to carefully review their delivery details and accept the shipment when delivery is attempted to avoid an RTO.

11. Self-Shipping for Returns

If your pincode is not serviceable for reverse pickup, you may self-ship an eligible return to our warehouse address.

Please ensure that the product is securely packed and that the Order ID and registered mobile number are clearly mentioned on the package.

Once the returned product is received and successfully verified, the applicable refund will be processed in accordance with our Exchange & Return Policy.

For eligible self-shipped returns/exchanges, Ofably may reimburse courier charges up to ₹101, subject to the applicable policy.

12. Delivery Support

If you experience an issue with your order, delivery or tracking, please contact us with your Order ID.

13. Circumstances Beyond Our Control

Ofably shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, transportation disruptions, strikes, government restrictions, public emergencies, courier network disruptions, acts of God or other unforeseen circumstances.

Where applicable, we will make reasonable efforts to assist customers and provide updated information regarding affected shipments.

14. Policy Updates

Ofably reserves the right to modify or update this Shipping & Delivery Policy from time to time to reflect changes in our operations, logistics arrangements, applicable laws or services.

Any revised policy will be published on this page and will become effective from the date stated in the updated policy.