01. Advance Payment Requirement

All customized orders must be paid in full at the time of placing the order.

Customized orders will not be processed until the applicable payment has been successfully received and confirmed by Ofably.

02. Returns & Exchanges

Customized products are prepared specifically according to the customer's requirements and therefore are generally not eligible for return or size exchange due to change of mind, incorrect measurements, preference or other reasons attributable to the customer.

This restriction does not affect any rights or remedies available to the customer under applicable law, including where a customized product is defective, damaged, incorrect, materially different from the agreed specifications or otherwise covered under applicable consumer protection requirements.

Any eligible claim will be reviewed in accordance with our applicable Exchange & Return Policy and applicable law.

03. Processing Time

Standard customization requests typically require approximately 3–4 working days for processing.

More complex customization requests may require additional processing time and may take up to a maximum of 15 working days, depending on the nature of the customization.

The applicable estimated processing and delivery timeline will be communicated to the customer where reasonably possible after the customization details have been confirmed.

04. Customization Charges

Additional charges may apply depending on the type, complexity and scope of the customization requested.

Any applicable customization charges will be communicated to the customer before the order is finalized and processed.

05. Scope of Customization

Depending on the product, Ofably may offer customization options such as:

• Size adjustments;
• Length alterations;
• Color preferences, where available;
• Feeding-friendly modifications; and
• Other customization options specifically offered by Ofably.

Requests outside the standard customization options, including major design changes or modifications to the construction of a product, may not be feasible and will be assessed on a case-by-case basis.

06. Customer Responsibility for Order Details

The customer is responsible for providing accurate measurements, sizes, color preferences, instructions and other information required for customization.

Ofably will not be responsible for customization errors resulting directly from incorrect, incomplete, unclear or inaccurate information provided by the customer.

07. Order Modifications

Once customization or production of the order has started, requests to modify the customization details may not be accommodated.

Where a modification is operationally possible before production begins, Ofably may consider the request at its discretion.

08. Cancellation of Customized Orders

Customized orders may not be cancelled once payment has been received and the customization or production process has started.

If a cancellation request is received before customization or production begins, Ofably may review the request on a case-by-case basis, subject to the nature of the order and any costs already incurred.

09. Material Availability

Customization requests are subject to the availability of the required fabric, trims, accessories, colors and other materials.

If a requested material is unavailable, Ofably may contact the customer and offer an alternative option where reasonably possible.

If an acceptable alternative cannot be agreed upon, the applicable order resolution will be communicated to the customer in accordance with the circumstances and applicable law.

10. Quality & Minor Variations

Every reasonable effort will be made to maintain Ofably's quality standards when preparing customized products.

However, minor variations may occur in color, stitching, fabric texture, measurements or finishing due to the nature of customization and the characteristics of the materials used.

Minor variations that do not materially affect the agreed specifications or functionality of the product will not necessarily be considered a defect.

11. Delivery & Shipping

Customized products will be dispatched and delivered according to the estimated timeline communicated for the order.

Additional time may be required where customization involves special materials, additional production steps or other circumstances affecting the preparation of the order.

Delivery timelines may also be affected by circumstances beyond Ofably's reasonable control, including logistics disruptions, extreme weather, transportation issues, public holidays, government restrictions or other unforeseen events.

For further information regarding shipping and delivery, please refer to our Shipping & Delivery Policy .

12. Communication of Customization Requests

All customization requirements must be communicated clearly in writing through the designated customization form, email or other official communication channel provided by Ofably.

Verbal requests or instructions communicated through unofficial channels may not be accepted or considered part of the agreed customization specifications.

13. Customer Approval

Depending on the nature of the customization, Ofably may require the customer to review and approve the final customization details before production begins.

Once the customer has approved the final customization details, production may begin and further modifications may not be possible.

14. Privacy & Use of Customized Product Images

Ofably may photograph or document customized products for quality-control, production, record-keeping or promotional purposes.

Where a customer specifically requests that their customized product not be used for promotional or marketing purposes, Ofably will make reasonable efforts to honor that request.

Such request should preferably be communicated to Ofably in writing before the product is photographed or published for promotional purposes.

15. Defective, Damaged or Incorrect Customized Products

The customized nature of a product does not exclude a customer from applicable rights relating to products that are defective, damaged, incorrect or materially different from the agreed customization specifications.

If you receive a customized product that appears defective, damaged or materially different from the approved specifications, please contact us at support@ofably.com within the applicable period specified in our Exchange & Return Policy.

Supporting photographs, videos, measurements or other information may be requested to assess the issue.

Any approved claim will be handled in accordance with our Exchange & Return Policy and applicable law.