1. Size Exchange

Ofably's 7-Day Size Exchange Policy

You can request a size exchange within 7 days of delivery.

To be eligible for an exchange:

• The product must be unused and unwashed.
• All original tags and packaging must be intact.
• Clear images of the product and tags must be uploaded with the exchange request.
• All exchange requests are subject to verification and approval.

The exchange fee is charged only once, even if the original order was split into multiple deliveries.

Terms & Conditions for Size Exchange

Product Condition: All products must be returned in their original, unused condition with all tags and packaging intact.

Exchange Requests: To request an exchange, email us at support@ofably.com with your Order ID. Please ensure that the correct product and reason for exchange are selected when submitting your request.

Product Mismatch: If the product handed over to the courier executive does not match the product details submitted in the exchange request, the pickup may be cancelled.

Sets & Combos: For sets or combos, exchanges must be initiated for the complete set/combo. Individual items from a set or combo cannot be exchanged separately.

Exchange Process: Exchanges will be processed only for the product(s) selected in the exchange request. Ofably shall not be held responsible for any additional, missing, or incorrect product(s) handed over to the courier executive.

Once your exchange request is approved, a confirmation email containing the exchange details and requested size will be sent to you. The customer must acknowledge and confirm the exchange by responding to the email within 72 hours of receiving the confirmation. Failure to confirm within this period may result in cancellation of the exchange request.

Reverse Pickup Availability: Reverse pickup depends on courier service availability in your pincode. If reverse pickup is unavailable, you will need to self-ship the product to us. Ofably will reimburse courier charges up to ₹101, subject to the applicable policy.

Image Upload: Clear and proper images of the product along with its tags must be uploaded while submitting the exchange request. Failure to provide valid images may result in rejection of the exchange request.

2. Second Size Exchange

Currently, Ofably does not offer a standard second size exchange. However, if you wish to initiate a second size exchange, a fee of ₹250 will be applicable.

3. Return Policy

Returns are accepted within 7 days of delivery.

To be eligible for a return:

• The product must be unused and unwashed.
• Original tags and packaging must be intact.
• Clear images of the product and tags must be provided.
• All return requests are subject to verification and approval.

Return Handling Fee: A flat ₹99 return handling fee per order applies. This covers reverse pickup, product inspection and return processing.

4. Wrong, Damaged or Defective Products

If you receive a wrong, faulty, defective, incomplete, or damaged product, please contact us at support@ofably.com within 48 hours of delivery.

The video should be continuous and unedited. After receiving and verifying your claim, we will provide an appropriate resolution.

If you choose an exchange: If the claim is approved, the replacement will be processed free of cost.

If you choose a return: If a return is approved, the product will be inspected before the refund is processed.

5. Pickup Process

Reverse pickups are generally arranged within 2–3 working days, subject to courier service availability in your area.

If a pickup fails after two attempts, the customer must contact us to reinitiate the pickup process.

6. Refund Policy

Refunds are processed within 5–7 business days after the returned product successfully passes our quality check.

Prepaid Orders

Approved refunds will be credited to the original payment method. Shipping charges and COD/Partial COD charges are not refundable.

COD Orders

Approved refunds for COD orders will be provided as Ofably Store Credit. Shipping charges and COD/Partial COD charges are not refundable.

Store Credit

Ofably Store Credit is valid for 1 year from the date of issue.

Wrong / Faulty / Damaged Products

Approved refunds for wrong, faulty or damaged products may be provided for both COD and prepaid orders, subject to verification and submission of the required unedited unboxing video as per this policy.

7. Undelivered Prepaid & RTO Orders

If a prepaid order is not accepted or received by the customer and is subsequently returned to Ofably as RTO (Return to Origin), a ₹99 refund processing fee will be charged.

After deducting the applicable refund processing fee, the remaining eligible amount will be provided as Ofably Store Credit. No cash refund or refund to the original payment method will be provided for such RTO orders.

In case of an RTO order, any refund or store credit, if applicable, will be provided solely at the discretion of Ofably after reviewing the circumstances of the order. No refund claim for the Partial COD amount or other non-refundable charges will be entertained once the order has been returned as RTO.

For any other issues, please contact us at support@ofably.com . We aim to resolve customer queries within 48 hours.

8. Self-Shipping of Orders for Returns

If your pincode is not serviceable for reverse pickup, you can self-ship the product(s) to our warehouse address. Ofably will reimburse courier charges up to ₹101 for eligible self-shipped returns/exchanges.

Please ensure that:

• The product is securely packed.
• All original tags and packaging are intact.
• The Order ID is clearly mentioned on the package.
• The registered mobile number is mentioned on the package.

Within 3 working days of receiving and verifying the product, we will process the applicable refund or exchange.

Note: All products must be unused, with all original tags attached and packaging intact.

9. Important Terms & Conditions

Customer Bank Details: The bank account details provided by the customer will be considered final. Ofably will not be responsible for errors in bank details provided by the customer.

Delivery Confirmation: If you do not receive an order-delivered status notification through WhatsApp or email within 24 hours, please contact us at support@ofably.com .

Care of Products: Customers are required to take reasonable care of the product(s) while they are in their possession. All products, instructions, documents, tags and packaging must be returned in the same condition in which they were received.

Products Not Conforming to Standards: If a product does not conform to the expected standards upon delivery, please contact us at support@ofably.com as soon as possible so that our team can guide you through the appropriate process.

Inspection of Returned Products: All wrong, faulty or damaged products will be thoroughly examined after reaching our warehouse. After inspection, we will notify the customer by email regarding the applicable resolution or refund, if any.

10. Policy Updates

Ofably reserves the right to amend or update these terms and conditions at any time.

All exchange and return requests are subject to verification, inspection and approval and are processed at the sole discretion of Ofably in accordance with this policy.