OFABLY FAQ – Maternity & Everyday Wear

Yes. You can cancel your item(s) until we start processing your order. Your order will be in Order confirmed status while it is eligible for cancellation.

Once an order is cancelled, we cannot undo this. You will need to replace the order yourself.

Refund for Debit card/Credit Card, UPI and Netbanking orders will be processed in within 7-10 working days

Our 7-day Size Exchange Policy allows you to exchange items purchased from our website/app for a size change within 7 days of receiving the product. Please ensure the product remains unused and in its original condition, with all tags, Security Seals and packaging intact. While you are welcome to try on the product, kindly handle it carefully to maintain its pristine condition. Exchange Fee: For all size exchanges, a nominal exchange fee of INR 101 will be charged, which will be included in the replacement order invoice. This fee covers processing and handling costs. The fee is charged only once, even if the original order was split into multiple deliveries.

Conditional Return for Faulty/Wrong/Damaged Products: If you receive a faulty, wrong, or damaged product, you can raise a conditional return request by emailing us at support@ofably.com within 48 hours of delivery. Make sure to include a mandatory unpacking video as evidence. In such cases: If you opt for an exchange, it will be processed free of cost. If a return is approved, we will inspect the issue before proceeding further.

To schedule a return/exchange, please send us mail at support@ofably.com with your order id mentioned at your subject line. To initiate a return, we provide reverse pick-up services for most locations, which will take at-least 2-4 working days to arrange.

In majority of cases reverse pick-up will be arranged by Ofably, pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.

Shipping Charges & Partial COD/COD Charges are Non-Refundable.

1.) Products sold in BOGO SALE (Buy 1 GET 1).or Similar Kind of Offers Sales like Buy 2 Get 1 Free or Buy 2 Get 50% on 3rd

2.)Products sold in Flash sale.

3.)Products where there might be hygiene concerns:-Boxers, Nightwear, Shorts, Any type of Inner Wear, Premium Mask, cosmetic products, perfumes & Notebooks.

Products which has product description mentions, that Products can't be returned or exchanged or refunded, always check the Product Description page to see if a product is eligible for return or not.

Yes, you can exchange/replace your products in case of size fit issues with the same items.

For COD orders, you need to send us your banking details or else you can get store credits which can be used for your future purchases. We charge Rs.99 return fees as per return policy.

Note: Shipping Charges & Partial COD Charges, charged during product purchases are Non-Refundable.

If your pincode is non-serviceable for reverse pick-up, you can self-ship the product(s) to our warehouse address mentioned below.

Ensure the items are securely packed with all the tags & seals intact, and the ORDER ID and registered mobile number are mentioned on the packaging. Within 3 working days of receiving the product(s) & verifying item, we will process the refund. We will reimburse up to INR 101 for the courier charges.

You can send us your Return Product(s) to below mentioned Ofably Warehouse Address:
Bazaar Hungama
#1754 B/30, First Floor,
Gopalganj, Nagra, Ajmer,
Rajasthan, India
Pincode -305001

All returns must be in unused condition with all original tags,security seals, invoice and packaging intact. To be eligible for a exchange, ensure that the product(s) are in the same condition as they were shipped, along with all the freebies sent with the product. We do not provide exchanges/refunds for products returned in poor condition or showing signs of wear.

Normally we dispatch your order on same working day but in some cases it might takes upto 48 to 72 working hours to dispatch the Order.

Note in case of Customized orders it may take more than time than expected!

Once your order is placed you will be directed to the order confirmation page.

You can find details of your order on App/Web under track order/My Orders.

E-mail confirmation/whatsapp notification will be sent to your registered e-mail id./whatsapp no.

If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:
• Debit Card
• Credit Card
• Net banking
• UPI
• Leading e-wallets

For Majority of Order Shipping Will be Free

A Nominal Shipping Charges might apply for small value orders.

Partial COD/ COD charges might be applied on the final checkout process, we request you to go for Pre-Paid Mode of payments to receive additional benefits while Shopping.

The price of the products you see is inclusive of taxes.

Kindly check if all the products that you want to add to Cart are in stock. Please clear cache, cookies and update the app.

If the issue persists, You can contact our customer service executive along with product details and error snapshot, and we will resolve this within 24 -48 working hours.

For a few pin codes, we are unable to provide the cash-on-delivery payment option currently.

Moreover, COD can't be availed in below mentioned cases as well:

a) If you have applied coupons on the cart that are only applicable on Prepaid orders. You may, however, opt-in for any other mode of payment such as Debit Card, Credit Card, UPI or using an Online Wallet etc.

b) If a user has canceled/returned/rto multiple orders repetitively we have put in guard rules to stop them from using COD as an option.

If you can see your order has been placed on the
My Orders page
; also, you will receive a confirmation e-mail/whatsapp notification and Please check your spam folder as well. In case of doubt kindly mail us at contact@ofably.com

Your order may have been received by someone else on your behalf.

If your address is non-residential then please check with the reception team.

If your address is a residential address please check with your neighbor/security guard.

If you think that isn't the case, please reach out to us via registered email id along with the order details.

We’re extremely sorry for the inconvenience caused. Please reach out to us below with the following info:

a) Unedited unboxing video of recieved pacakge & Images of the product(s) Take a picture >

b) Tag of the product Take a picture >

Your Order/s Number

Along with any issue you might found with the product/s

We are unable to change the delivery address or contact details once the order has been dispatched, if not dispatched reach us out at earliest we will update the order details, email us at contact@ofably.com

If the amount has been deducted from your bank or card, don't worry; it will be refunded to the same account within 3-5 business days.

Meanwhile, please wait a while and try again, preferably using a different payment method.

These are the payment methods we accept:
• Debit Card
• Credit Card
• Net banking
• UPI
• Leading e-wallets

If you have self-shipped the product already, please email us the screenshot of the courier receipt along with the order id number.

Within 3 working days of receiving the product(s) & verifying item, we will process the refund.

Ofably reserves the right to determine the COD limit for every customer and/or order(s). The COD limit for an order is Rs 2000. Moreover, COD orders are limited to 6 products per order.

Partial/Cash on Delivery option allows you to pay order value at the time of delivery for all orders with a maximum value of Rs. 3000. To pay for any order using the Partial/Cash on Delivery (COD) mode of payment, please select the Partial/Cash On Delivery option on the payment page. The Partial/Cash on Delivery option is available only in selected pincodes/on selected products, along with Extra/Upfront COD Charges

Partial/COD charges might be levied on orders placed on COD mode for all customers of Ofably. You can check final Partial/COD Charges at your Checkout Page. The charges will reflect in the order invoice. Ofably reserves the right to determine the Partial/COD charges.

If a order is RTO(Return To Origin)the Partial COD charges paid will be fortified & cannot be refunded under any condition. Since Partial/COD charges are non-refundable however the same can be refunded only in the case of Ofably attributed concerns. The Partial/COD charges will be refunded in the Ofably Store Credit, if applicable.